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View moreReturn Policy
I. PURPOSE
Make a difference in customer service and fulfill the commitment to bring to the community quality products and thoughtful after-sales service when using services at EmpireGPL.
Support and add value to customers when using products here.
II. SCOPE OF APPLICATION
- Audience: Customers who have purchased products at EmpireGPL system.
III. EXCHANGE & REFUND POLICY
- The product is distributed by the EmpireGPL system.
- Products with technical defects confirmed by Manufacturer/Suppliers.
- The product cannot work or lacks features due to lack of templates, licenses.
IV. CONDITIONS OF NO EXCHANGE PRODUCTS
- The product is not compatible with the customer’s website, server or environment.
- The customer makes changes within the source code of the original product.
- The product is not used in accordance with the instructions and purposes of the manufacturer.
- Bought but changed and don’t want to use it anymore.
- Not applicable for Basic, Professional and Lifetime membership packages.
V. REGULATIONS FOR IMPLEMENTATION OF EXCHANGE PRODUCTS
- Create a Support tickets.
- Processing time will be 1-3 working days.
- Make 1 exchange 1 product (same price).
- Not applicable to Basic, Professional and Lifetime products.