Return Policy

I. PURPOSE

Make a difference in customer service and fulfill the commitment to bring to the community quality products and thoughtful after-sales service when using services at EmpireGPL.

Support and add value to customers when using products here.

II. SCOPE OF APPLICATION

Audience: Customers who have purchased products at EmpireGPL system.

III. EXCHANGE & REFUND POLICY

The product is distributed by the EmpireGPL system.
Products with technical defects confirmed by Manufacturer/Suppliers.
The product cannot work or lacks features due to lack of templates, licenses.

IV. CONDITIONS OF NO EXCHANGE PRODUCTS

The product is not compatible with the customer’s website, server or environment.
The customer makes changes within the source code of the original product.
The product is not used in accordance with the instructions and purposes of the manufacturer.
Bought but changed and don’t want to use it anymore.
Not applicable for Basic, Professional and Lifetime membership packages.

V. REGULATIONS FOR IMPLEMENTATION OF EXCHANGE PRODUCTS