LC Refund Requests gives you and your customers the most natural and professional way to manage refund requests in a WooCommerce store.

It provides a clear and efficient workflow that keeps communication simple and organized, helping you manage refunds faster while maintaining a professional customer experience.

Originally developed in 2024 to guarantee a reliable and optimized refund management process for the LCweb shop, this plugin includes the expertise gained from managing thousands of customers since 2012.

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FEATURES

• Truly plug & play
  Install the plugin, define your refund reasons and you are ready to go.

• Seamless WooCommerce integration
  Refund requests are handled directly inside the order page and automatically adapt to your theme style.

• Full or partial refunds
  Customers can choose exactly which products and quantities they want to request a refund for.

• Flexible refund rules

  • Restrict refunds by maximum order age
  • Prevent refunds for discounted products
  • Allow one or multiple refund requests per order
  • Mark specific products as non-refundable
  • Define a custom maximum order age for individual products
  • Prevent refunds for subscription renewal orders

• Painless admin management

  • Dedicated refund requests list page
  • Filter requests by date and status
  • Pending request notifications in the admin menu and top bar
  • Easily reply, approve, or refuse requests
  • One-click refund workflow with automatic refund form filling
  • Simple editor to format replies and add links

• Private file attachments system

  • Upload files in admin replies
  • Optionally allow customers to upload files on the frontend
  • Optionally require file uploads to open a request
  • Define allowed file types, number of files, and maximum size
  • Files remain strictly private and accessible only to involved users

• Email notifications

  • Notify managers when a new refund request is created
  • Notify customers when a manager replies
  • Notify managers when a customer replies
  • Fully customizable email texts using placeholders
  • Built-in email testing system

• Chat-like interface
  Each refund request is displayed as a conversation between customers and shop managers, giving your store a modern and professional look.

• Built for teams
  Choose how manager replies are displayed: generic staff label, user nicename, or a custom text.

• Refund disclaimer
  Optionally require customers to accept a customizable disclaimer before opening a request.

• Styling options
  Customize the appearance to perfectly match your website theme.

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SEAMLESS EXPERIENCE FOR CUSTOMERS

Customers can request a full or partial refund directly from their order page.

Since the plugin uses native WooCommerce elements, it integrates naturally with most themes and usually requires little or no styling adjustments.

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MODERN CHAT-STYLE COMMUNICATION

Refund requests are displayed as a conversation between the customer and the shop managers.

This keeps communication organized, easy to follow, and consistent with modern customer support tools.

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FAST AND EFFICIENT MANAGEMENT

A dedicated admin page lists all refund requests, giving you a quick overview and allowing filtering by date or status.

From the order page you can quickly reply, approve, or refuse requests.

When approving a request, the plugin automatically fills the WooCommerce refund form so you can complete the refund with a single click.

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SECURE FILE ATTACHMENTS

Stores selling physical products often require proof of damage or specific documents to process refunds.

The plugin includes a customizable file attachment system where you can control:

• Allowed file types
• Number of files
• Maximum file size
• Whether uploads are required to open a request

Files are protected and accessible only to authorized users after strict security checks.

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PROFESSIONAL EMAIL NOTIFICATIONS

Keep both customers and managers informed about refund activity.

Notifications can be sent when:

• A new refund request is created
• A manager replies to a request
• A customer replies to an open request

Each message can be customized using dynamic placeholders and tested with the built-in email testing system.

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FULLY CONFIGURABLE REFUND CONDITIONS

Define exactly which products can be refunded and under which conditions.

You can apply rules globally or configure them individually for each product, such as:

• Maximum order age allowed for refunds
• Excluding discounted products
• Preventing subscription renewal refunds

This flexibility allows you to perfectly adapt the refund workflow to your store policies.