Product FAQs and Questions for WooCommerce by Extendons gives you a way to add FAQs directly on the product page, making it easier for customers to find extra details about items. Shoppers can also use the built-in “Ask a Question” form to submit new queries. As the admin, you get to review, approve, or disapprove each submission, and publish helpful responses that appear publicly for everyone or privately when needed. This not only reduces repetitive queries but also builds trust and improves decision making for your customers, while keeping your support workflow more organised.
Key Features
- Show FAQs on product pages
- Let customers submit questions
- Support for public or private queries
- Admin approval for new questions
- Google reCaptcha support
- Email alerts when answers are published
- Customizable email notifications
Show FAQs on the Product Page
The WooCommerce FAQ plugin by Extendons lets you display product details in a question-and-answer style format. Customers can scan FAQs quickly to clear doubts about an item. This helps reduce the load on support and guides customers toward making purchase decisions. Store admins can also add FAQs manually and connect them with specific products.
Let Customers Submit Questions
Allow buyers to ask questions directly on the product page through an easy form. It creates a direct line with the store admin for clarifications about product features, promotions, or anything missing from the FAQ list.
Public or Private Questions
Shoppers can choose to send their query privately so it won’t appear publicly on the product page. This makes customers feel more secure when asking sensitive or detailed questions.
Approve or Reject Questions
From the admin side, you can decide which customer questions to display. Questions don’t go live automatically, giving you control to review and approve them before publishing.
Enable Likes and Dislikes
Allow users to mark answers as useful or not. This gives feedback on which responses are most helpful and makes the FAQ section more reliable.
Protect with Google reCaptcha
Enable reCaptcha to block spam or unwanted submissions. Setup is simple with the site and secret key.
Email Alerts for Customers
Send automatic emails when their question is answered. This helps bring users back to your product page to read the response and possibly move forward with their purchase.
Customize Notification Emails
Personalize the subject line and body of the email that goes out when answering customer queries. This lets you adjust the tone and content to fit your brand.
